Asset volumes explosions, evolution from asset- to customer centricity, and resource scarcity are the three big shifts happening in the sector.
The IDC MarketScape noted, "After almost 25 years in the business and over 150 implementations in the industry, OverIT is widely recognized as an expert in addressing utility needs in the FSM space. The vendor is growing its commitment to the industry and is praised for having a highly competent team."
The report also noted, "Customers consistently recognize the quality of OverIT's solution, the company's ability to productize innovation (including through its co-innovation program), and the quality of the relationship — both institutionally and from a support standpoint — across project and operations."
"Field service and mobile workforce management are areas of critical innovation for industries such as utilities that need to handle growing complexity and volumes in the field in the face of a creeping technical talent crunch," said Jean Francois Segalotto, Senior Associate Advisor, IDC Energy Insights. "Vendors in this space are leveraging technology innovation to support assisted and automated decision making, technician augmentation, and deeper utility- and asset-centric functionality, all wrapped up in cloud delivery".
"Utilities managing mission-critical operations in complex scenarios require a trusted digital partner for Field Service Management," said Andrea Bardini, Chief Marketing Officer at OverIT. "Deep industry expertise, dedicated FSM capabilities, and proven customer success are our key differentiators".
Get the IDC excerpt report: https://www.overit.ai/analysts-reports/idc/idc-marketscape-fsm-utilities-2023-2024/
Source: IDC, MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment, Doc# US50036223, November 2023)
